Food Panda — food not delivered. refund refused.

Address:

Hyderabad, Telangana

Abominable service provided by food panda. Ordered food from dominos through the app. After the food was prepared and on being asked the delivery location, the food was denied to us for which we paid. Instead the restaurant manager in kukatpally, working at the hours of 1:00 am at night rudely told us to collect the food from the restaurant instead and even denied providing his name. On contacting the food panda customer service, they refused the refund stating to contact dominos for it. What a hassle, and the app states to bw hassle-free for ordering food online. As per told by your customer service, we cintacted the restaurant. The manager spoke to us very rudely. He even refused us the refund amount. When you already accept an order, dont ur service provide you the gps location for an order placed? By far, the worst service received without any resolution. I am definitely going to write to the newspaper about this. Being a journalist, it is my duty and also the right of the people to know the service one of the popular app is providing. Maybe that is why customer satisfaction for food panda is just a negligible 7%. I am truly shocked at how irrespinsible and rude the customer service for food panda can be. Maybe that is why poeple suggest and opt to not order from your app as swiggy & zomato provides a far better customer service than yours. This was utter nuisance.