[Resolved] Food Panda — I am not rec the food on time as per all I share the pics with food panda on live chat..

 
3 Reviews
New Delhi, New Delhi District, Delhi, India
 umang27
Chat started on 04 apr 2017, 05:19 pm (gmt+0)
(05:19:30) * umang piplani joined the chat *
(05:19:30) umang piplani: refund my money
(05:19:52) umang piplani: i don't want any order from you
(05:20:19) umang piplani: bcz you people don't have any value of time
(05:20:57) umang piplani:???
(05:24:13) * mushaid - foodpanda india joined the chat *
(05:24:22) mushaid - foodpanda india: welcome to foodpanda. my name is mushaid. i will certainly help you.
(05:24:26) mushaid - foodpanda india: i extend my sincere apologies for the inconvenience.
(05:24:36) mushaid - foodpanda india: i assure you that i will do my best for you.
(05:24:39) mushaid - foodpanda india: please allow me 2-3 minutes to check on that.
(05:26:12) umang piplani: ok
(05:26:17) mushaid - foodpanda india: thank you for your patience.
(05:26:56) mushaid - foodpanda india: as i have checked you have placed the order with wah g wah (jail road).
(05:27:04) umang piplani: right
(05:28:01) umang piplani: now refund the amount
(05:28:30) mushaid - foodpanda india: still have you not received the order? because it is showing delivered.
(05:28:58) umang piplani: hmmm
(05:29:35) umang piplani: i don't want now
(05:29:47) mushaid - foodpanda india: kindly confirm have you got the order so that i can confirm from restaurant.
(05:30:59) umang piplani: yes i m received the food finally
(05:31:14) umang piplani: but it's not in condition we will eat
(05:31:29) mushaid - foodpanda india: thank you for confirmation. please share at what time you got order?
(05:31:52) mushaid - foodpanda india: may i know the exact issue is the food not good?
(05:32:22) umang piplani: food was mixed
(05:32:29) mushaid - foodpanda india: i extend my sincere apologies for the inconvenience.
(05:32:40) mushaid - foodpanda india: kindly share the snapshot with us.
(05:33:12) umang piplani: you will take return the food packet and refund the payment
(05:33:36) umang piplani: wait i will try to give you the pics
(05:33:42) mushaid - foodpanda india: we will do needful for you. please share the snapshot with us.
(05:33:49) mushaid - foodpanda india: sure take your time.
(05:33:57) umang piplani: visitor uploaded: attachment-1_[protected]. jpg url: https://v2uploads.zopim.io/2/d/u/2durrwcfh902yhxronkjq8u09ca1awgc/1441f280a71f93... type: image/jpeg size: 240717 thumb: https://v2uploads.zopim.io/2/d/u/2durrwcfh902yhxronkjq8u09ca1awgc/1441f280a71f93... thumb. jpg
(05:34:45) mushaid - foodpanda india: mr. umang as per screenshot are you not able to take picture?
(05:35:14) umang piplani: visitor uploaded: attachment-1_[protected]. jpg url: https://v2uploads.zopim.io/2/d/u/2durrwcfh902yhxronkjq8u09ca1awgc/ef11052f51b2d3... type: image/jpeg size: 1947385 thumb: https://v2uploads.zopim.io/2/d/u/2durrwcfh902yhxronkjq8u09ca1awgc/ef11052f51b2d3... thumb. jpg
(05:35:19) umang piplani: see the condition of food bag
(05:35:25) umang piplani: i don't want
(05:35:39) umang piplani: this kind of food
(05:35:43) mushaid - foodpanda india: thank you for sharing the snapshot..
(05:35:47) mushaid - foodpanda india: i extend my sincere apologies for the inconvenience.
(05:35:56) umang piplani: so kindly refund the amount
(05:36:27) mushaid - foodpanda india: what best i can do you is i can provide you rs.200/- apology voucher and i assure you also that it will never repeat again.
(05:36:55) mushaid - foodpanda india: i am taking your concern as feedback. your satisfaction is very much important with us.
(05:37:21) umang piplani: no thanks i don't required any voucher
(05:37:28) umang piplani: refund my payment
(05:37:42) mushaid - foodpanda india: you are requested to kindly accept this case as an exception. i assure you that it will never repeat again.
(05:38:12) umang piplani: otherwise i post the pics and complaint tomorrow morning online
(05:38:18) mushaid - foodpanda india: let me check what best i can do for you.
(05:38:27) umang piplani: against your aap
(05:38:44) umang piplani: i know how to recover
(05:38:48) umang piplani: my money
(05:39:29) mushaid - foodpanda india: i will do my best for you kindly allow me a chance to do that.
(05:39:59) umang piplani: and take this food packet back otherwise i through in dust
(05:40:08) mushaid - foodpanda india: i am calling the restaurant to check the same in your order, so i request you to please allow me 2-4 minutes for the same.
(05:40:16) umang piplani: dustbin
(05:40:36) umang piplani: see what is the time
(05:40:52) umang piplani: you people are waste my 1:45 min
(05:41:56) mushaid - foodpanda india: i can understand your disappointment with food packing.
(05:42:38) umang piplani: i don't to listen any thing
(05:42:47) umang piplani: i will see what i will do
(05:43:08) umang piplani: i am taking the screen short of ur chat
(05:43:19) umang piplani: no discussion any more
(05:43:25) * umang piplani left the chat *

Name umang piplani
Email umang. [email protected]
Phone —
Location, india
Url livechat popout
Department india
Served by mushaid - foodpanda india
Rating none
Comment —

I am not rec the food on time as per all I share the pics with food panda on live chat..
I am not rec the food on time as per all I share the pics with food panda on live chat..
Complaint marked as Resolved May 9, 2017

Complaint Status


[Apr 07, 2017] Food Panda customer support has been notified about the posted complaint.
Verified Support
Food Panda Customer Care's response, Apr 08, 2017
Hi Umang, We sincerely regret the experience you've been through. As per our telephonic converstion, we hope your issue stands resolved now. Please acknowledge by comments below. Thanks. Team foodpanda!!
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

They are not delivered which order I have given...
Hi,
We placed order for boneless chicken biryani from abhiruchi hotel BTM 2nd stage through food panda, our amount of Rs.138 got deducted through HDFC net banking.
Reference number[protected], kindly refund our deducted amount.

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    Food Panda - I am not rec the food on time as per all I share the pics with food panda on live chat..