Food Panda — no coordination between restaurant and app.

Address:

Raigad, Maharashtra, 410210

I have ordered from kfc, through foodpanda nearly 2 hours ago, have paid the amount online, yet have received no response from from app. And this is not the first time that this has happened. The app is useless, and no updates are available. I am still waiting for my order as the restaurant says that the delivery guy has taken the order nearly an hour ago, and i cannot track the order as no information is displayed on the screen.
I would like a response or even my refund back asap!