Food Panda — payment done but the product is not delivered.

Address:

Mumbai City, Maharashtra

On food panda i ordered a veg roll and the payment was also done by paytm but is order is not delivered. on the page of my order list, the message is shown as 'delivered' but actually it is not.the delivery boy says that it does not come in his area then how the payment is done... the message of required area should be shown before the payment... i want my refund... i hope take my problem under consideration as soon as possible...