Food Panda — refund not received since 20 days

Address:

Pune, Maharashtra, 411057

On 19 September I was placed order of food on food panda & paid 127.42/- through paytm.
Order cancelled after wait some time due to delay, I got confirmation of cancel.
Till now I didn’t get refund.
For refund I communicated with help desk of foodpanda more than 30 times they only say wait for 7 working days but not give satisfied response or solve the issue. And today I got to know that refund was not initiated. But on 19th September I received one message like,

Hi RG Your refund of Rs. 127.42 against the order id y8om-ig4j has been initiated and it will be credited in your account within 7 working days

Regards,
Vanishri
[protected]