Food Panda — security concerns while dealing with delivery executive

Address:

411027

Foodpanda - you have hired goons to deliver your food and gaurantee harassment

Penning down the series of events that have not only left me in a state of shock, but also forced me to re-think about the safety of other foodpanda customers.

If you are reading this, my honest suggestion is -
It is better to stay hungry than to order from foodpanda because you never know you might me in for a life threatening surprise.

Ordered food on 'date' from 'restaurant name' 'order id', made the payment online.

Approx into an hour of placing the order, witnessed that the delivery guy 'phone number and name' was stranded at a particular location since 4-5 mins.

Called him up to know the status of the delivery. He directly asked me to share the otp and said that he would reject the order. By then, i realised that there was something fishy and he wanted to keep the order to himself. On further insisting that he deliver the food, he started hurling abuses.
He stated and i quote -
Tu, foodpanda, police koi kuch nahi ukhad sakte mera. Jisko complain karna hai ja k kar.

The call ended at an unpleasant note and i was extremely upset with the entire episode.

What happened next was life threatening -

The delivery guy along with a colleague of his reached our house. I opened the door only to be thrashed by both of them.
They carried iron rods and hit me and my room mate with it, kicked us and punched us while continously abusing us.
One of them even ran inside the kitchen and got the knife to hit me. He threw it at me from a distance, but i dodged it and somehow ran outside the house while my room mate was still getting beaten up by those foodpanda goons.
They stayed in our house for 15-20 mins. They also robbed our house for some cash and a pair of sunglasses.

I am seeking legal guidance around this entire episode and definitely plan to sue all parties involved.

Thank you foodpanda.