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Satvik Shop New Delhi — Replacement of damaged product

I had purchased

Order No [protected],
Order Date Feb 4, 2013,
Product Patanjali Badam Pak,
Quantity 500 Grams (1),
Complaint No. 388961
Order No:[protected]
Sub-order No:00002
Issue Type:Complaint
Sub-Issue Type:Replacement
Problem Area:Damaged Delivery
Case Status:Under Process
Case Creation Date:Feb 18, 2013 11:09 AM
Resolution Date:Mar 12, 2013
The complaint was supposed to be resolved by Mar 12, 2013. But It is still pending, despite regular follow up. Everytime, I am assured that the product will be shipped shortly.
even today I made a call at their customer care # [protected] at 10:42AM. The customer care executive Mr Ali assured to call back after one hour, but unfortunately I still await the cal even at 1:30 PM.
It is interesting to note that M/s Satvik Shop is being run by the age old media group,"TIMES OF INDIA"

Replacement of damaged product
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    Company:Satvik Shop New Delhi

    Complaint categoryCategory: Food
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