Force Motors — force tempo traveler 17+1 seater

Address:

Ram Hari Motors, VPO Gutkar , tehsil Sadar , Distt. Mandi , Himachal Pradesh., Mandi, Himachal Pradesh

23.11.2019
To
The force officer in charge
Subject: regarding faulty supply of force traveler and replacement of the
Vehicle
Dear sir
I have a serious issue for the school vehicle which needs immediate attention and complete replacement of vehicle at an earliest. The detail of the complain and its consequences are as follows
• i purchased a force tempo traveler 17+1 seater on dated 31.5.2016 for my small private school sri durga public school, naggar (Kullu) due to urgent requirement and assurance of quality by the dealers.
• it has a chasis no. Mc1eydea7gp023937 with engine no. D67000176 and was purchased from ram hari motors, vpo gutkar, tehsil sadar, distt. Mandi, himachal pradesh.
• unfortunately this vehicle developed self problem (Vehicle starting problem) on 22.2.2018 and till then this problem could not be resolved by the company authorized stations besides repeated repairs and payment of huge amounts.
• this vehicle was sent to yours authorized dealers 7 times since 22.02.2018 for correcting its self starting problem. The vehicle remained with the authorized dealers forcing me to make alternative arrangements through hiring of private vehicle for transportation of school children. Sending vehicle to yours authorized dealers is a complicated matter as these are located at a distant place from location of my school. Ram hari motors, vpo gutkar, tehsil sadar, distt. Mandi, himachal pradesh is about 90 kms far away from the school. The nearby ones are too at a distance of more than 20 kms.
• the local authorized dealer ds motors charged rs 21, 334 during november, 2018 for the same problem and made a plea that engine is sent to ram hari motors, vpo gutkar, tehsil sadar, distt. Mandi, himachal pradesh for repair which took many days putting again a pressure for the engagement of private vehicles.
• the same story again. Now again vehicle was stranded with ds motors and same plea that engine is sent to ram hari motors, vpo gutkar, tehsil sadar, distt. Mandi, himachal pradesh for repair which took many days putting again a pressure for the engagement of private vehicles.
• there is serious compromise with work ethics as the representative from ds motors brought the vehicle and just garbage it with a bill of rs 41, 215 and false information that the problem is resolved. With in next 10 minutes of parking the vehicle there was same problem. It was not resolved at all. We immediately made a call to driver to take this vehicle back and correct the fault. The response was pump fuel tank to start the vehicle as he cannot come back.
• now every day we are pumping the fuel tank before starting so that we can bring our students. No self start at all. Now ds motors is asking for payment of rs 41, 215 without solving the problem. Both the times i was told that the engine is opened and sent for correction to mandi. We have all the bills with us.
• dear sir, i picked your most advertised vehicle for our school transportation but it has broken down many a times. I have to suffer in different ways. First paying a hired private vehicle to accomplish the commutation task of students till our force tempo traveler gets corrected. Then making payments for force tempo traveler repair and other faults.
• apart from financial burden we are mentally getting disturbed because as and when it stops working. We, our locality and our parents are all so much surprised to see that how is it possible to have such a serious problem in a brand company vehicle like you that too in such a short time. Personally i feel embarrassed due to this routine problem which our school is facing every now and then.in this year itself
• kindly help us to find a solution. I am running a very small school and paying such huge amount for it’s a usual starting fault and then break down is giving our school a huge financial burden. Personally i feel that after so much of engine work it should start with key at once. But still it is unable to start at its own. This is such an embarrassment. I paid rs 10, 95000 /- for purchasing it and now how much i have to pay for its self / engine problem.
• for your kind information the problem initiated in vehicle when it had covered only 22743 mileage. On today the mileage covered is 46601.3 km. I request you to kindly replace this vehicle or its engine as we are under 300, 000 km mileage fixed for warranty. Hoping for a prompt reply.
• the details of bus service station visits is attached
Thanking you
Dr nirupma sharma
Principal, sri durga public school
Naggar, kullu, h. P.

Service station date work amount mileage
D. S. Motors, jhiri, bajaura, kullu, h. P. 31.5.16 tempo traveler 17+1 purchased 11, 00, 000/
-do- 20.5.2017 shocker bush 496
-do- 10.6.2017 engine oil, oil filter 3980
-do- 22.2.2018 break down
And mirror 2000
(1039+ 567) less than
22743 km
-do- 15.3.2018 fuel filter, engine oil, bush etc. 6709 22743
-do- 29.11.2018 bus broke down and self work 21344 35098
-do- 24.1.2019 bus repair of lights etc 25863
-do- 16.3.2019 break down 500
-do- 22.4.2019 coolant, center bearing
Bellow, bush 2151 38219
-do-
8.8.2019 kit for brake pad
Break paddle boot
Engine oil, spring bearing 2047 42552
Chaudhary auto electricals
Patlikul 18.8.2019 self problem 2600
D. S. Motors
Jhiri, bajaura, kullu, h. P. 25.8.2019 main relay
Starter ring, boot, bush, engine oil, welding etc, 3543
D. S. Motors
Jhiri, bajaura, kullu, h. P. 26.10.2019 self problem
Engine oil, fuel filter,
Lube oil, coolant, filter for air 7465 45335
D. S. Motors
Jhiri, bajaura, kullu, h. P. 15.11.2019 vehicle sent for self work 41215 -
D. S. Motors
Jhiri, bajaura, kullu, h. P. 22.11.2019 self problem as such
And
Low coolant indication bill awaited 46601.3 km