Ford India — availability of street dog at kanal service centre jhansi

Address:

kanal ford jhansi, Jhansi, Uttar Pradesh, 284001

Presence of street Dog on dt.21.07.2019 at kanal automobile service centre Jhansi,
For your kind attention :-
(1 ) Is it necessary to have a street dog on reception at the service centre ? if any employee is owning it, it must be kept in a separate room.
(2) The street dog sitting on the reception greeted my nephew in a special way by biting him on his leg. There was our bag lying in the corridor and my nephew went to grab the bag on the same time the dog attacked my nephew and bitten him on the leg. One of your executives was standing in the corridor and we asked him to deliver the bag but he denied, if he would have delivered it the incident would not have taken place, such was the customer service at the reception. (3) The first aid box was not available at the service centre, why?
(4) Special
Is it according to the Humanity, no one even come to the suffered person and not even the manager came to ask what had happened? This has caused me the mental pain.
Note:- Service of MP32C1743 was done three times in 20 days, most of the occasions service centre people are short of parts facilities and instruments and for that they make excuses and force the customers to visit the centre at some other time.
Why did the customer petrol expenditure be borne on all the three occasions ? is it fair? and who will pay damage to my nephew ?
The behaviour of staff is pathetic and these people are ruining the ford family image in the market.
Therefore, believing in you and your Brand I am writing sympathetically and believe that something fruitful may occur. Kindly try to diagnose the problem and take necessary action at yours.
Enclosed:- 4 NO.Document Yours Prem Narayan Yadav
Krishna Puri Rajghat colony, Datia
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