Ford India — bad management at the service centre

Address:

Ford Gateway, matigara, siliguri (Service Centre), Darjeeling, West Bengal

Sir/madam,

I hardly make a complain but sometimes the situation forces you to do it. I would want to bring to your knowledge that i had given my ford figo in your service centre, ford gateway at siliguri for service. I had kept my sunglass, phone charger and a novel in my car but the itinerary was not handed over by the staff of your company to my driver while taking over the car. And when i went on 16th of july, 19 to take charge of my car, i was horrified to see the condition of my car, the windows were opened and the car’s seat was totally wet because of the ill management. I am also attaching the photo of my car so that you see the condition of the car’s seat and also the book which was still there in the car but my charger and sunglasses wasn’t there and when we told your staff, they told that they will see the camera and inform us later but we didn’t get any further reply, so i was bound to write this mail to you and when we asked the owner of the service centre about our itinerary, he flatly denied saying that he has no such system of maintaining itinerary while taking charge of the car. I would also like to bring to your notice that my car was held up for more than a week just because of a fan belt.
Sir!! I would like to ask you is this what we get in return from your company “ford”?? Is this the service you are providing?? What are we suppose to do in this case??
I would be glad if you would look in this matter and give us a solution as soon as possible.

With regards,
Kishan agarwal