Ford India — Claim number[protected]

Dear Sir/ madam,
My above Claim number[protected] was registered against policy number[protected] on 21/12/2021. I gave my car to Bhagat Ford service center patiala on dec 11, 2021 but first claim was registered late and secondary so far the damaged parts have not arrived at Ford center patiala.
I called MR Jagtar singh and he informed that parts have not arrived so far. I also called repeatedly MR Kapil Rishi - their service manager and he does not pick up phone every time and then he disconnected the phone and he does not inform why the request was delayed.
Please look into the matter and get my car fixed as soon as possible.
Thanks
Amarjit Singh
Phone [protected]