Ford India — Customer service

I booked a car last April in Sarvesh Ford Pondicherry, I cancelled the booking by 26th July since they couldn’t deliver the car in the promised timeline .Until I logged a concern with Ford none from the showroom gave an update on the deliver so I had cancelled the car and got a Suzuki Scross where the customer service is extraordinary. I called up the showroom to get update on booking amount refund and still not getting any proper response . I don’t want to share my experience with Ford on either social media or to my friends as personally I love the brand . But I am totally disappointed with the service that Ford is offering and my previous car was Ford freestyle . This is the second time I am cancelling the booking for Ford ecosport in last 4 years due to the customer service . When I contacted the showroom they had asked me to send an email for cancelling the booking and it’s been more than a week I still didn’t get response email from the showroom saying that the cancellation is done . Can you get someone to check and get me an email saying that they have received my email and will provide an update on the refund status.