Ford India — Dealing with consumers

Address:

SMQ-70, AIR FORCE STATION HINDAN, GHAZIABAD (UP)

Sir i purchased ford ecosport titanium plus from tanish ford gurugram on 17th of aug this month.

Now my complaints are as follows
1. Apart from vehicle prices they charged me three thousand something for essential kit telling that it is not part of vehicles prices
1. They charged me for body cover after reaching home i tried to put it on but it was not for ecosport but for ford aspire

I told same thing to dealer he told it not available with us, now my new vehicle is without cover since last fifteen days, if they don't have, they should not be charging for me. They are not agreed to return my money back so that i can get it from another showroom...
Most of the time dealer not picking up the phone also

Plz look this matter seriously, it gives a feeling of careless behaviour towards ford

My temporary no is hr-2020 tr-1624 an