Ford India — ford ecosport titanium tyre problem

Address:

Dwarka, New Delhi, Delhi, 110075

I have purchased ford ecosport titanium+ in Oct’19. The vehicle is good in most aspects except the issue of tyre burst I have faced twice. I first one happened just around 9000 km on delhi road. The tyre was bridgestone ecopia. I researched about the issue and found that I am not the only one affected due this company fault. There is a major problem with rim and tyre combination. After lots of communication with ford India and dealer, ford accepted that there was problem in the tyres fitted in my vehicle and replaced all 5 tyres with the same one stating that these are the updated and there will not be any issue. I requested to downgrade my tyre size to R16 but ford assured about the quality of new tyres. After few days and at 16000 km my tyre burst again on absolutely smooth highway at speed around 65kmph. This time the rear left. Since the tyres were new, this burst happened affectively after 7000km run of tyres.
I complaint about the tyre burst to dealer as well as to ford. The wheel is still at dealer end and no solution so far. The funniest point is that, instead o[censored]nderstanding and resolving the problem of so many titanium users, ford got it inspected with Bridgestone tyre inspector who stateaway said that is misused and user fault.

I am trying to escalate the problem by other possible channels also and consumer complaint is one of them if it reaches to the concerned authorities.