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Ford India — fraud by ford

My self rakesh chaudhary. I had planned to buy ford aspire and on 18. Jan 2018 i paid the booking amount of rs 30, 000/-
From the dealer - mahavir ford (Bharuch, gujarat)
I then started with the process of loan, of rs : 350000/- and got it sanctioned as well. But the process of couldnt go further since the down payment of rs 400000/- which i had to pay, got delayed since the amount which i was suppose to receive got delayed too.
In the meantime, i got a message from axis bank on first week of march 2018. That ur loan is passed and emi will start from this month.
I haven't paid the down payment and when i inquired with axis bank, they said we got the down payment receipt. How is that possible without giving the downpayent! So basically now, my emi has started without getting the car and and has put me in mess. All thanks to ford and it's ford dealer mahavir (Bharuch, gujarat).

I have all records,
First i spoke to the mahavir ford dealer manager - parth upadhayay.
He was making fun and was taking things lately when i said, without my notice ull have given the bill to axis bank andy emi has started and in return his answer was really pathetic.
Then, i called ford customer care, there barkha das attended and her answer was, we cannot help u. Sorry. So this was the reply for putting me in this situation by ford.
After that, i anyhow tried getting no. Of some senior who could on ford's behalf could really take an action against the culprits, so i spoke to prabhu elumalai who is i guess the service head of some specific zone in india. I called him and explained him that without my notice my loan has started and without getting the delivery of the car, i need to pay it's emi becuase of ford mahavir (Bharuch, gujarat) but to my shock he too refused to help and said its not my department. I asked him at least tell him whom can i approach in ford and explain this matter for which he just straightly refused. So by far my experience with ford was really pathetic and the harassement i have been experiencing and leaving my work i am just spending time in these things. What is the solution.!!!

fraud by ford

Complaint Status

[Mar 10, 2018] Ford India customer support has been notified about the posted complaint.
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