[Resolved] Ford India — horrible service always want repack parts but never wants to fix the existing problems
I am disappointed with mody ford services the whole management is responsible for my cars damage. Last sept i was asked to replace the pcm because the car won’t crank due to anti theft enabled. Now less than a year the problem reoccurred and the managers calls in stating you got to replace the part as you have installed extra accessories like sub woofer the same was never told to me when it happened earlier, moreover the sub was not installed recently it was in 2016. Mody ford mechanic at ford are not experts i can say. I reported the problem stating the antitheft locking is enabled so the mechanic says your battery is bad later the manager calls and say they was loose contact and some malfunction however we have fixed the problem now come and take the car now all of the sudden they my pcm has gone bad and relay valve and i get a unexpected list as always. Less then 2 years i almost spent close to a lakh as the great mechanics said this has gone bad change
It even after change many parts noise still continue and mechanics say it would take time as we just serviced the car. Mody ford always wants to cheat customer by not fixing the actual problem but by telling to replace this part or that part. I want the higher authorities of mody ford to look into my issue. I am not satisfied with the service i received. I am not paying another 40k for the pcm. Ford should bare the cost as it’s under warranty as said by the previous advisor and no one ever said that a sub woofer and existing head lights relay would damage the pcm.
Complaint marked as Resolved May 24, 2020
[May 27, 2019] Ford India customer support has been notified about the posted complaint.
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