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Ford India — Huge delay in service , no spare part , lack of information to consumer
I wish to lodge a complaint re :
1. the Hugely inordinate delay - of OVER A MONTH - in getting my following car repaired - apparently due to lack of a spare part = MODUL TRANS CONTROL
2. Lack of Information : the fact that the dealer / workshop - HARPREET FORD, GURGAON is unable to give me any idea of when to expect the car to be repaired - as they do not have the part needed.
3. And the fact that this is causing me IMMENSE INCONVENIENCE and extra COST in carrying out my daily routine, as a Doctor - needing to visit the hospital at both routine and emergency hours - - with NO sign of any consideration by Ford or its dealer in this regard to alleviate or compensate me for this .
Car No : HR 26 CP 5021Ford EcosportWas stranded on the road and was towed to the garage on : 17 May 2022Had been serviced just 6 weeks earlier !
Was told after a few days that some parts in the the gear box needed replaced - and had to be ordered .
I made an advance payment for the same and waited for a response from the workshop.
Ten days later I was told that while two parts had arrived, this did not suffice, one more was required and was not in stock, and would take a few days to arrive = MODUL TRANS CONTROL
Constant followup with the workshop for updates gave me the same response - and then I was told that the parts were likely to arrive by 12 June 2022.
Please note - By this time, We were already now 4 weeks down the line.
I was recently - 15 June 2022 - informed that the part has still not arrived, and there is no intimation of when it will arrive .
All this time - for the last 5 weeks, I have been taking TAXISto get from home to the hospital and back, both during routine working times as well as emergencies.
I am extremely disappointed to say the least, very inconvenienced and now very upset to see the status of customer service from a reputable company like FORD, in this regard.
There does not seem to be any consideration at all for the service to the customer - post sales - or any compassion or consideration for the huge inconvenience the customer might be facing due to lack of spare parts at the end of the company .
I have been extremely distressed with this the last five weeks, and still am in the dark as to when this trauma will continue . Plus the huge additional cost I have incurred hiring a taxi on a daily basis for the last five weeks - all due to the lack of my car or a replacement - that could have been considered, given the inordinate delay due to lack of spare parts with the company.
I would only say that I would ensure that NO SICK PATIENT of mine would ever have to go through this trauma in getting timely treatment from my end - and have to suffer due to any delay whatsoever.
I await to hear from someone responsible and considerate in the company in this regard.
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Ford India customer support has been notified about the posted complaint.