Ford India — i'm complaining about being cheated and fraud by odisha ford while purchasing new card

Address:

Padma Motors Private Limited, Pratap nagari, Bhanapur, Cuttack, Odisha-753011, 753011

I purchased a car ford figo aspire card from odisha ford (Padma motors private limited) pratap nagari, cuttack odisha-753011.
Purchased date - 23-jun-2018.

Later on i came to know that the dealer sold me the car which was manufactured on jan-2016, generally such old manufactured car not suppose to sell the car, i discussed the same with sales people, they convinced me there will be no problem, nothing will happen, in case any problem they will take care.

I went to odisha ford showroom for scheduled servicing on 31st jan 2019, after servicing over they placed me the bill for the day, where i found instead of my name as customer swayamprava dikshit name was present on the bill as customer, i discussed with dealer people i avoid to put my signature on that to pay and take back my car, i complain the same to gm service of odisha ford, team said me due to some technical issue in their database it has happened this is not big problem we will correct that, i asked them to corrrect now then only i will sign the bill otherwise no.

Gm service mr. Mohanty manage the situation in their system they shown me the things has been taken care but the invoice will be remain unchange, so its our fault from odisha ford he assured me no need to give the amount raised on that bill, consider as a gift from odisha ford, bill was of rs.2864, in this way i back to home with my car, they said everything will be correct with actual.

On 23-march-2019 at night i parked my car, when i tried to start the car at morning to go somewhere, the car was not fail to start, i called to road side assistant for their help, they managed to come on the spot and give jump start to car with the help of their battery of the car. They said me there is problem with your battery so please change that on priority.

On this incident i complain the same to ford india that i purchased the car just before 6, 7 months back how come such problems may come with my car, request them to please look into this and give permanent solution, after the complaint call i received one message from ford that mr. Jyotirmaya nayak thanks for calling to ford india your complain registered, completely i shocked to saw the message, i purchased the car on my name (Shaikh saddam hossain), in service invoice swayamprava dikshit was there i complaint for again one new name come to the picture, i was totally confused.

Get this clarify i went to odisha ford again and asked them give the detail of my car stored with them, from that i came to know the car first purchased date mentioned is 30-jun-2017 and the warranty also started from that date, whereas i purchased the car on 23-jun-2018, how come the warranty can start 1 year before of purchased date, according to ford rule warranty of new car is valid for 2 years, start from jun-2017 suppose to end on jun-2019, in order to hide their fraud activity dealer already adjusted the one year extended warranty fee along with car prices and extended till jun-2020, without informing me.

On asking all these things they are again telling there are issue with their database due to which all the things are happening we will fix all.in this way i am being cheated me, since a long i am struggling to get the justice from them, i am completely harassed and disappointed with the service, commitment, delivery and behavior of odisha ford staffs. Please help me to get out from this problem with proper justice and compensation.

1. Sold me old manufactured car of jan 2016 on jun 2018, 2.5 years old. And taken payment according to the price of that car on 2018.
2. Warranty period already started 1 year before of my purchased date.
3. Without my concern they took 1 year warranty extended amount and not given any invoice for that and not even informed me.
4. Probably the car sold to someone earlier to their relative or staffs on 30-jun-2017 and returned and again sold me the same on 23-jun-2018, due to which customer name was not matching with my name in their database.
5. Continue sly visiting to their office and asking for justice and compensation no one listing me on this regards.

I can place all require documents for reference
Please help me.