Ford India — Incompatible RIM size resulting in frequent byres burst out

Dear Sir,

This is to bring it to your kind attention that I have purchased Ford Echo sport Sports Diesel variant in the year 2019.
Vehicle Number: TS 08GR 1357.

With utter disappointment I had written an email, that I have been facing the same issue repeatedly for quite long time ago that the tyres burst out very often i.e. 8 times till date due to which I also had an accident early this year.

The reason is quite evident that the repeated problem is due to Rim R16 associated with low profile tubeless tyres. It is unacceptable that Ford can make trail and errors with customers with the uncompatable Rim size resulting in bursting out.

I have purchased a high end safely vechicle "Ford Echo sport Sports model Diesel variant" that has 6 air bags but with this current issue I cannot travel out station at all. I have faced the same problem when I was on family outing last year and unfortunately Ford team didn't help when 2 tyres were bursted. Please kindly check the frequency of this problem and how can any customer drive with confidence.

Ford has now upgraded the RIM size like earlier version but I don't have any resolution. I have raised alarms multiple times with Kondapur Ford service center, Hyderbad and sopke with Service advisor Mr. Naveen, Manager Mr. RamaKrishna and also with Mark Mendes, unfortunately there is no resolution.
I have also raised an email complaint last year that no one bothered to look into.

This is my final attempt to check for resolution and I wish Ford personnel will get me a RIM size upgrade with compatible tyres.

I would be forced to raise a complaint with consumer forum and further take legal action in this regard. Please feel free to reach me out on my email id: [protected]@gmail.com alternately please reach on my direct number [protected].