Ford India — issue with ford ecosport (ka03nf0190)

Sairam Bharati

from New Delhi, Delhi

Address:

560066

The vehicle was delivered at my home on 24th July 2019 for the first time (by this time the vehicle was driven for 49 Kms). I bought the vehicle under company lease through Magma Fincorp Limited.

On 7th July 2019, when I was returning from a outstation trip (by this time I had driven 760 kms only), the vehicle gave me an indication on the dashboard (refer attached snapshot). When I consulted PPS ford, they said it could be because of rat bite of some of the cable inside the engine cabinet and suggested me to drop the vehicle at their service station.

On Tuesday (9th July 2019), I dropped the vehicle at Domlur, PPS Ford service station. They inspected the vehicle and confirmed that there was no rat bite and said the vehicle needs a software upgrade. They made me wait for 3 hours, after which they said that the issue has been fixed and I can take the vehicle back. On driving for 3 kms from the service station again the same issue had popped up. I took the vehicle back to the service station. The service in charge (Mr. Murugan) did mention that they need to inspect more to fix the issue.

On Wednesday (10th July 2019), I got a call from Mr. Satheesh of PPS Ford that the issue has been fixed and a driver would deliver the vehicle at my place. After 30-45 minutes, I got a call from the driver that after driving the vehicle for 10 kms approx, again the issue has popped up and he is taking the vehicle back to the service station.

The very next day (11th July 2019) I got a call from Mr. Srinivas of PPS Ford that they are escalating the issue to Ford India and will be working under their guidance.

Yesterday (15th July 2019), I got a call from Mr. Srinivas of PPS Ford stating that they need to replace the entire cabling within the Engine Cabin.

This is a new vehicle and should not have any such issues. Changing the entire cables within the Engine cabin itself suggests that there is some measure issue with the vehicle and it could cause impact the vehicle in future as well.

Ford is reputed brand worldwide and they must have proper quality assurance in place before delivering any vehicle it to the customer. In my case, seems like it was not done properly and I am the victim of it. Why should I suffer because of anyone else fault?

I am certainly not happy with the way things have happened so far. I have spent 11 lakh rupees for not to get a faulty vehicle. Is there anyway, if the vehicle can be replaced with a new one or the money can be refunded back?

Regards,
Sairam Bharati
Mob: [protected]

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Ford India customer support has been notified about the posted complaint.

Jul 16, 2019

Updated by Sairam Bharati the vehicle was delivered at my home on 24th July 2019 for the first time (by this time the vehicle was driven for 49 Kms). I bought the vehicle under company lease through Magma Fincorp Limited.

On 7th July 2019, when I was returning from a outstation trip (by this time I had driven 760 kms only), the vehicle gave me an indication on the dashboard (refer attached snapshot). When I consulted PPS ford, they said it could be because of rat bite of some of the cable inside the engine cabinet and suggested me to drop the vehicle at their service station.

On Tuesday (9th July 2019), I dropped the vehicle at Domlur, PPS Ford service station. They inspected the vehicle and confirmed that there was no rat bite and said the vehicle needs a software upgrade. They made me wait for 3 hours, after which they said that the issue has been fixed and I can take the vehicle back. On driving for 3 kms from the service station again the same issue had popped up. I took the vehicle back to the service station. The service in charge (Mr. Murugan) did mention that they need to inspect more to fix the issue.

On Wednesday (10th July 2019), I got a call from Mr. Satheesh of PPS Ford that the issue has been fixed and a driver would deliver the vehicle at my place. After 30-45 minutes, I got a call from the driver that after driving the vehicle for 10 kms approx, again the issue has popped up and he is taking the vehicle back to the service station.

The very next day (11th July 2019) I got a call from Mr. Srinivas of PPS Ford that they are escalating the issue to Ford India and will be working under their guidance.

Yesterday (15th July 2019), I got a call from Mr. Srinivas of PPS Ford stating that they need to replace the entire cabling within the Engine Cabin.

This is a new vehicle and should not have any such issues. Changing the entire cables within the Engine cabin itself suggests that there is some measure issue with the vehicle and it could cause impact the vehicle in future as well.

Ford is reputed brand worldwide and they must have proper quality assurance in place before delivering any vehicle it to the customer. In my case, seems like it was not done properly and I am the victim of it. Why should I suffer because of anyone else fault?

I am certainly not happy with the way things have happened so far. I have spent 11 lakh rupees for not to get a faulty vehicle. Is there anyway, if the vehicle can be replaced with a new one or the money can be refunded back?

Regards,
Sairam Bharati
Mob: [protected]