| Address: | C-40 vijay park, kondhwa,nibm road, pune |
Respected Sir / Madam,
Car Model 2014
Car # - MH 01 BU 8431
Details of the registration and chassis no is attached to this email.
Myself Richard Peris residing at (Kondhwa) Pune recently purchased a second sale EcoSport automatic car. Details of the card model and registration number as attached to the email. The car was purchased from a dealer by the name Autoneeds located in Viman Nagar, Pune.
Trusting the brand Ford and the high end model, I did not give any second thought and went for it by opting for a loan to purchase the car. Within the first week of my purchase I also got my car completely serviced and inspected from PPS Ford service center located at Khadi Machine.
Everything seemed fine and there was no major fault or error detected with the car. However unfortunately in just 2 months from my purchase the car has encountered a major technical problem. I once again got the same checked with PPS Ford Service center and they have now detected fault with the gearbox of the car.
They have suggested that I change the gear box and have given me an estimate of 1 lakh expense. This is very big shocking news and a huge expense for me which I cannot afford as I already have taken out a loan to purchase this car. In this current covid times the car was bought to meet the basic needs of my wife to help her to travel to work as personal transportation is safer than public transport, however we are stranded with this huge expense which we would not be able to bear.
I request Ford to help us with the expense which is a technical fault of the car and no fault of mine. As a company and brand, if you could finance or bear the expense of the gearbox while I will manage and bear the labour cost, this will be of great help to me and support to my family.
I hope to hear from you soon with a positive reply, so that I can get the car up and running soon and my wife can once again travel to work conveniently.
Sincerely,
Richard Peris
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