Ford India Limited — Ford ecosport ambiente petrol : rto registration is still not processed

Address:	Ahmedabad, Gujarat, 380054
Website:	www.india.ford.com

Dear sir / madam
I niket chopra have purchased a brand new eco sport ambiente petrol car from the dealer cargo motors (Guj.) private limited located near s. G. Highway ahmedabad. I have made booking amount of my car on feb-17 and final payment on 31st march 2017. I took delivery of my car on 4th april 2017. Mr. V. Elangovan vice president - operations who is in charge of the cargo dealer, mrs. Jayshree kulkarni - sales manager and mr. Abhay shah - sales executive has assured me that in next 10-12 days, all necessary docs will be submitted to rto office ahmedabad for registration, but i am sorry to say that still my rto passing is not cleared. Presently i am residing in jaipur and came to ahmedabad on 21.04.2017 to pick my car.

I am sorry to say that i got a very poor response and feedback. I have found lack of communication from your team. At the time of purchasing car, your team has assured me that all registration, car number plate and rc copy will be given in 10-15 days after taking delivery, but i am still waiting.

I have kept all my pending works aside and took holiday to pick my car from ahmedabad and take it to jaipur, but it is of no use as my car is not ready.

Your team has given me false commitment which is really absurd and bad for service sector. I am too working in service sector and feel bad when commitment is not adhere. Ford india is one of the well-known mnc in automobile market. Such a poor service and lack of communication will tarnish the brand image of ford.

Please take necessary actions and compensate me for the loss i have made by wasting my time and money.

Regards
Niket chopra
+91-[protected]