Ford India — Major Accident, but AIR BAGs not deployed

Address:

FORD INDIA

Hi,
My 4 year old FORD ECOSPORT (Titanium) met with a major accident on 29th Dec 2020 @ 4PM on Bangalore to Hyderabad Highway. While overtaking a truck on the highway, the truck driver lost control and suddenly came to my line, and I was forced to go and HIT the left side cement pillars on the highway and that was a major accident, but both the AIR BAGS were not deployed, which is very unfortunate.
My vehicle is currently in "Vibrant Ford Body shop", Balanagar, Hyderabad, where my vehicle is being inspected by the Insurance company for further processing.

This is a serious Safety question/concern about the AIR BAGS that are being offered by FORD for which we are asked to pay extra price while purchasing the vehicle. What is the use of selecting costly cars with safety features which are found to be faulty and/or dummy.
We are in that trauma post accident and still recovering.

My car registration number: KA03MY4302 and attached are the images of the car post accident and I'm willing to provide any additional details that you may require.

Note: Seat Belts were ON at the time of accident