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Ford India — mis behavior or representatives and inappropriate language used by them at saluja ford service center in chandigarh industrial are phase -2

Hi my name is sandeep dhawan and i am working as a deputy vice president with one of the mncs,. My phone number is [protected]. I recently bought ford figo aspire. I never though people at ford does not offer any respect to its customer and rather insult them.

The below was the text that i issued for raising my 1st concern to which not satisfactory response did i get. My experience further worsened when the the customer care representative mr. Taha arranged for a conference call and he also behaved like and agent to saluja motors ford service center. I was again insulted during this con call. I have written the 2nd email with the below mentioned text

2nd email

Hi thaha & ford,

This is really astonishing to receive such a response from ford which is only ford representative friendly and not customer friendly.

The response doesn’t really capture the issue that i raised in my first email and moreover the issues which cropped up during the conference call which was arranged by taha. I really feel like insulted not only by this reply but as how i was again treated in the ford service station and on the conference call which had the presence of taha (Customer care representative) and mr. Gian parkash.

The email below the doesn’t really capture the inappropriate language & behavior that i had to go through by mukesh the representative sent by mr. Gian parkash with preset instructions.

On the conference call also mr. Gian parkash was joking & laughing as if he was aware that even the customer service is also on their side.

Mr. Taha i am really disappointed with you reply as it doesn’t address the above two issues which you were definitely aware and you have ignored then delibrately. I categorically mentioned to you and you heard it yourself that how mr. Gian parkash was joking and laughing while the conference call was happening between you me & mr. Gian parkash.

I hope and wish that someone else apart from mr. Taha also reads this conversation and also listen to the call records of the conference call.

Really disappointed as even customer service, ford service station all did the same thing to me. I assure you that i will never step in to the ford service station and customer service ever as don’t want to get insulted.

I am going put this experience to the highest authorities in ford and all other social media appropriate channels.

1st email
Hi,

This is sandeep dhawan i have bought the car with the registration number ch01-bq-2204. The car registration is in the name of kotak life insurance. Today i went to get the first service done at saluja ford chandigarh. There was a wedding in the house so i got the car decorated. There were some tape residual marks on the car. While i gave the car for the service i told them to remove these marks and they said we will take care of it.

Post this while i was about the car handover to me, a guy with the name of sahil told me that we cannot remove these marks as this will lead to scratches and some marks. He insisted me to go for the coating which will solve the issue and this treatment will cost rs. 1500. It seemed as if they wanted to force me to get this treatment for the car and therefore they didn’t attempt to clean the tape residual marks.

Further i had to tell the people literally during the cleaning the car has spot here & there, whereas they should have taken care it on their own.

I was later called by my gian parkash who was the manager at the service center who shared that without coating this issue cannot be resolved and wanted me to go for it. I told him that when i bought this car on 1st january 2018, it was confirmed to me that coating was done on my car. To which he said you need to get this done again. He further stated that he will give further discount which is another evidence that he wanted to push me to get this treatment done. I said i wouldn’t want to pay rs.[protected] for this and said its okay let me see if there is something that i can do to remove these tape residual marks.

While i was about to leave the ford service station, it was really astonishing that a representative was sent by mr, gian parkash, who obstructed me while i asked him to get aside. He very rudely said wait as he wanted to take the pictures of the car and post this he used inappropriate language with which isn’t acceptable at all

I have attached the scanned copy of the feedback form that i filled while i was there is ford service center.

I never expected this kind of treatment within my first visit to ford service station. There is big mismatch in the advertisement that you do for ford service and the actual experience in the service station. There is a huge difference in how you treat the customer while he is making a decision to buy the car and after he has bought the car. I am really feeling insulted and i believe that i have made a wrong choice to buy ford machine.

Complaint Status


[Mar 04, 2018] Ford India customer support has been notified about the posted complaint.
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