Ford India — negligence and cheating of ford dealership

Address:

East Sikkim, Sikkim, 737135

Dear sir

My ford ecosport (Titanium eco boost variant) met with an accident which was parked in front of my house and got hit by another vehicle. Therefore i took my car to your dealership saharsh ford at gangtok, sikkim. There is some insurance formalities pending therefore the work hasn't started yet.

However the dealership has treated us with the most disrespectful manner and cheated us.

1. We've already paid rs.10, 000/- as advance. They quoted rs.100/- per day as parking fees, a month later through registered ad they quoted the parking fees to be rs.250/- per day. That however was least of our concern as the advance we paid hold true for at least 3 months. The issue here is we found out that the car has been sitting outside the dealership in open air for the past couple of months. (The photos of which are attached.)

2. Upon enquiry we were told that it's only during daytime they'd do this otherwise during night they park it inside, this was found to be utter lie as when we visited the service area at night when the center was closed it was still left outside. (Photos of this are also attached)

3. Besides this, the car is in even worse condition then it was before and the headlights and fog lamps are already missing. These are only the things that we could see from outside, god knows what they've done to the inside. (Photos of the day of the delivery and the photo of the car now is attached. One could clearly see the headlights and fog lamps intact.)

4. Now they are not willing to park the vehicle inside and they have the audacity to ask for another rs.50, 000/- before they do it. Rs.50, 000/- for what?! For placing my car outside in the worse possible conditions and stealing from what's left of my car?

The dealership saharsh ford at gangtok, sikkim has clearly tarnished the reputation of the ford company in india. This is a voice o[censored]nison from many people around here who shares the same opinion.

I would like ford india to kindly look into the matter asap and for once teach the dealership to treat the customers with due respect.

Add - saharsh ford
Tadong kothi, 13 tadong ward,
Nhs 10, east sikkim 737135