Ford India — Poor car post-sale service

Address:

600020

I own a ford fiesta classic model car, newly bought on 30th april 2011. I have used this car in a few cities i happened to work in in the last 5 years; i have always used the services of authorised service centres in all these cities i was in.

Unfortunately, ford, one if the largest global mfrs, doesn't even have created a software to keep track of details services provided across their service centres - even within a city! That's a pity, given that even small gadget mfrs have this service details for their customers; and their main competition maruti and hyundai (My first hand experience) are way ahead in this and many other aspects of after-sales service. This doesn't help proper valuvation of the car when one wants to sell his ford serviced thru their service centres - an unnecessary loss to ford buyers.

Ford doesn't have on-road service, they don't have towing facility for their cars beyond first level warranty period, etc. Adding to the woes of ford buyers.

It's surprising that ford's attitude towards this has not improved in spite of being the very first multi national car mfr in india, being a mfr with experience of customer service expectations in western countries where it is lots bigger!

Either ford is taking indian customers for granted or they are giving up - neither of which should be ignored by potential car buyers.