Ford India — power window switch

Address:

380015

Hi
Swapnil mehta here.
I own a ford ecosport having registration number gj01rl5289.
I am facing the issue of power window switch of rear right hand side. The vehicle has ran only 12, 500 kms. Switch is not working. I visited the service center to resolve the issue but the person there, said it will be changed under chargeable basis as the warranty has expired. My concern is that all the services of my vehicle has been carried out according to ford's schedule then why can't you provide me the switch on goodwill basis. I had heard that ford has mastery over customer satisfaction. Then why this kind of service provided.?
Regards
Swapnil mehta