Ford India — regarding safety issues and rude behaviour

The Manager,

I own a Ford Aspire Titanium, booked under the name of my father, Mr. Jugalkishor Kilji with the passing number GJ14 AK 6916.
While driving today on amreli-lathi highway in Gujarat, the road was a little uneven and my speed was slow as there was my family and a 2 year child on board, the alloy wheel of the left front tyre bent and the air from the wheel got released all of a sudden. There was no puncture throughout the entire length of the wheel.
Due to this, i lost my balance but luckily as my speed was slow, no one got injured.

But this came as a surprise to me as such a thing rarely happens and had i been driving a little faster, it would have caused injuries.
I spoke to one of your customer care agents in Rajkot Ford service centre (Jai Ganesh) but i got a really rude response from him saying that this is not his responsibility.
If this isnt the responsibility of your people, then whose is it. I have been driving cars since many years now and no such thing has ever happened.
I now doubt the quality of the alloy wheel used in my car.

I need a response and inspection in regard to this matter or else due to this unacceptable behaviour of your staff and the danger and damage caused, i will take a legal action.

Dr. Udit Kilji
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