Ford India — regarding service.

I am the owner of For Ecosport Register No.KL-38-F-6569, Chassis No.MAJAXXMRKAHB53532. I bought the vehicle on 13.06.2017. At present the vehicle is in Panvel, Mumbai. The vehicle is not getting started from yesterday morning onwards. Even though, we changed the battery of the key, it is not getting started. We feel that the battery of the vehicle is having complaint. Since it is parked in the basement of the flat, behind a pillar, it can not be moved/towed without starting it.
I contacted the nearby service center of Ford in the following numbers, but did not get a proper response: -
1. No.[protected] - 11.09 am and 1.26 PM
2. No.[protected] - 1.34 PM, 2.40 PM & 2.45 PM.
At 2.45 pm, they directed to call toll free No.[protected].
When called in toll free No. at 2.48 pm, they directed to contact No.[protected]. When called in contact No.[protected] at 2.48 pm, they informed that they will call back, but did not call back till now.

Therefore, it is requested to look into this issue and direct the personnel concerned to attend the vehicle immediately as I am using the vehicle every day.
With regards, Gimmi Lukose