Ford India — Repair cost of my car

Address:

Ahmedabad, Gujarat, 382330

Mahendra K Patel
H/303, Yash Pletina
Nr Haridarshan Char Rasta
Nava Naroda,
Ahmedabad

To,
Customer Service
Ford India Limited

Dear Sir,

Re: Service of My Car Ford Figo Titenium GJ 01 RF 5231

I myself Mahendra K Patel, Manager at Bank of Baroda Dehgam Branch Dist Gandhinagar Gujarat. Previously I was serving as Branch Manager at Bank of Baroda, Shinol Branch in 2014 and also canvassed and financed 4 to 5 Ford Cars during March to May 2014 and issued Demand Draft in favour of S P Ford Himatnagar Gujarat

On[protected] while driving I missed a speed bump on the road and the car got broken down .After 5 minutes when I started it again, it was running properly and I managed to reach home. Next morning again I could not start my car and indicator was showing engine check warning lamp. I contacted Ford service centre Sabarmati Ford Vastral Ahmedabad regarding the issue. They came and after looking the problem they took the car to service centre for to regular service and fixing the problem.

After two days on 03/10/2016 my son visited the service centre to take delivery for the car and ready to pay service charges approx. Rs 8000 which was asked to pay by the service centre as repair and servicing cost. My son took the test drive, after test drive car once again broken down. They called for further support for repairing the car from Mumbai by Online Support. On 05/10/2016 they contacted me on telephone that further Rs 50000/- has to be paid by you for Electronics components/Parts that had to be changed according to them( I wonder why they did not find that before) .

My Car was purchased from S P Ford Himmatnagar in June 2014. I feel that your Authorised Service Station People are not giving the proper repair and maintenance as initially i was told to pay normal servicing charges of Rs. 8000 and later I was told to pay a heavy amount of Rs. 50000/- and also I was being asked to pay 3000 to 4000/- additional labour charges, that I feel being cheated by them.

On[protected] I have paid an amount of Rs. 25000 but I don’t understand how all the electronics parts can be get damaged due to just a mere bump on the road . I feel that 60000 is a heavy expense to bear for this breakdown. Please give me the justification of this expense or else I will have to take the help of consumer forum.

Regards,

M K Patel
Email Id : [protected]@yahoo.in
Mob : [protected]