Ford India — Service
ShSheeraz Aziz on Jan 11, 2017
I had been running from pillar to post for the issue which stands unresolved. my car is at noida ford dealer place since oct 28, 2016 and has not been rectified so far. i had asked ford to ratify my estimate as given by service partner which has also not been done. the parts are being sold at 3-10 times of the cost being sold in other countries.
i can share the data if need be. the cost at which the engine or transmission parts are being exported from chennai port to other countries is abysmally low. while the same part being sold in indian market at 10 times the cost of at which it is being exported. in other countries, like in which i live uae it is still cheaper. do you think it is justifiable cost?
i think the company is interested to sell in bulk to foreign countries customers rather than indians. the company is squeezing citizens to shell out more money.
moreover, the dealer is harassing that if i will not pay him advance 50% of estimate he will not service the car. i have never made 50% advance payment in my life for getting the car serviced. he is also claiming a charge of inr 500 per day over me till the time it is serviced and claims no responsibility of car as he has parked the car outside his premises. this is total hooliganism and clear harassment and nobody in ford company cares about it.
the ford local team is least bothered and has not intervened nor ratified this huge cost of servicing.
the contact details of local ford team is also not being shared by service partner.
please help me to get some number so that i can talk and understand the validity of charges as mailed me by your channel partner.
the companies email addresses such as email@example.com which is visible on the website doesnot works. the local branch telephone instrument installed at office also does not work properly and has not been repaired for the past many months as they donot want customers calling on thier office lines.
whosoever, wants to understand about actual transmission parts cost of ford figo, please feel free to write to me i will give you the correct price not the 10 times expanded cost from ford channel partner or ford india motors. please write to me at the following email address. i will email you the total cost.
[Jan 11, 2017] Ford India customer support has been notified about the posted complaint.
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