Ford India — service quality and response issue with cauvery ford

Address:

Bangalore, Karnataka, 560085

I have serious concern with cauvery ford, magadi road branch

I have given my cars (2 cars ka0ford fiesta ka03mq2916 & ka05mj8144) for service on 11th nov 2017, request for ka05mj8144 car for same day delivery with 70k service.

I have request team to service the car (Ka05mj8144) completely and asked them to address the vehicle concerns like engine noise & vibration, coolant and air inlet hose checking/proper fixing, door and window rattling noise. And also requested them to check thoroughly as i am planned to travel 1500km from 13th nov 2017.

11th evening by 7:30 pm i took my car delivery, after 1 day that is on 13th nov 2017 started from bangalore and travelled around 130km, there was a sudden smoke from engine, we stopped the car and checked the engine compartment, there was a huge smoke and coolant leakage/spillover across the engine, immediately we called the service advisor and service manager and explained the same he asked me to park the car for some time he will arrange the technician from tumkur outlet, after few minutes they asked me to start the car but it was not cranking, it feels there is no compression in the engine same has been communicated to sa & wm, they said vehicle need to tow to nearest service centre.

I have waited in the middle of the road for 3 hours but no one reached the location, there was no towing arrangement (Cauvery service centre was just 25km away from the breakdown location), i tried trough my sources i got the towing vehicle in just 30 minutes and one technician reached after 3.30hrs from cauvery tumkur, he confirmed that due to coolant leakage thermostat broken and engine got some issue. This issue just after 1 day of service, thanks for the such a quality service.

I had sent the vehicle back to cauvery ford service centre by proper towing facility (Thanks for the serrvice advisor support, he paid rs.5000/- from his personal money for towing vehicle where cauvery ford is not bother to support the customer even after agreed to pay before vehicle loading) and requested them to give the proper reason and diagnosis report why the breakdown was happened immediate after service, but till date there is no proper response from team cauvery ford. They are giving wage answers and there is no engine diogenes report from them.

I have raised my concern with ford call centre and cauvery ford service centre but there is no response from any one, please address my concern and resolve my problem on priority.

Note: the team was very unprofessional they are not even recorded the concerns in job card and inventory check sheet is not filled properly same has been complained to service manger at the time of vehicle handover for service on 11 nov 2017.

We have waited at service centre for 1:30 minutes to attend and take the vehicle for service, waited 3:30 hrs in the middle of the road to attend/support some one, now i am waiting for 9 days to get response from ford as well the dealer. Great support by ford india. Thanks and congratulation for wonderful service and loosing the customer 5 years of trust, faith and satisfaction.

Please look into it and do the needful, if not i will approach some one/media where i get resonance and support...

Thanks and regards
Kumara swamy m d (Sravanthi m)
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