Ford India — service related

Address:FORD VAPI, Valsad, Gujarat, 396191

Dear nodal desk

This has been second instance with me in regards to service and reponse from the service center located at vapi gidc area. First was lathargic response while i had claimed my insurance, second is, where i had given for service but apparently it never came back with my keychain and when i inquired (Agreed it is just a keychain missing) they counldnt trace : the question is if a key chain is not traceable can i trust ford dealer that they are not replacing my spare parts with old ones? After paying 6_7k for srvice if i am not getting that service satisfaction i think we are better of with a local vendor and other competition brands.

Awaiting reply : nidhi. Ndk. [protected]@gmail.com
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My Self Harishchandra R Mahadik Vapi having Eco Ford Titanium Vehicle Registration No GJ 15 CH 8667, i have done my Car servicing on dated 11/06/2021, By mistakely i have left to remove cash of Rs 2500/- from my Car Spex Cover which is normaly keep for emegency fund purpose, when i got car i have also not checked and after reaching home and parking vehicle i have checked cash available or not, it is very surprized when cash is not available in my car, I have called to Branch Head Mr Ashish [protected] & Mr Service Co-ordinator Mr Faiyan Shaikh [protected] for giving complaint, both are not given any positive answer yet and every time sending massage stating will be check and Mr Faiyan Shaikh call you, but no body call till date, i have to call both of them and check the status Finally yesterday i have call to Mr Ashish who is responisble Manager, even after receiving call he tried to check what is your car no/ what is your Name etc etc . & told that we have checked and not found cash ...i never expected such type of casusal approach from such a nominated brand image showroom Manager... we request you go thorugh route cause and find out who is doing damage of your brand showroom ... thanks with regards Harish Mahadik [protected]yup

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