Ford India — servicing

 
1 Review
 Sanya Amitabh on Mar 8, 2018
I have given my car ford eco sport trend 1.5 reg. No. Up 32 hu 2770 for 2nd servicing at mgs. Ford near new high court building faizabad road lucknow uttar pradesh india pin code 226016 under pick and drop service on 7/03/2018. Firstly car was not picked up in time. Secondly delevery was promised for same day at 6 pm, but car was not deliverd to me till now and when i tried to contact the service center no one responded despite of many calls. Then i called to the technician to whom the car was allotted, he said service station is closed. This is something which is not expected. Looking to this careless attitude, i also doubt whether service personels at service center have actually serviced the vechile or not, since i was not there they might have not changed engine oil or other schedule replacement due at time of 2nd service. The service center kept me in dark kept ime waiting to no irr responsible response.. I have to finally hire ola to reach home at abt 10 pm.. Also since its examination time here, i have to drop my daughter at examination center in next morning at 7 am but i have not recieved my car to drip her.. This has hurt me a lot both mentally and financially, how can u expect a service center to be so casual and careless.. I request you to kindly look into the maater urgently to resolve the issue..

Complaint Status


[Mar 08, 2018] Ford India customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    2%
    Complaints
    1108
    Pending
    0
    Resolved
    19
    phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 12 4387 3001 (Corp. Office North)
    location
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    Ford India - servicing