Ford India — Unethical behaviour of Ford personnel-Pilferage of petrol from vehicle in garage

Address:Bhavna Ford, Plot D-58, TTC Industrial Estate Navi Mumbai

My car was banged by a reckless driver and had suffered damage. For repairs under insurance claim the car was taken to the ford garage in Turbhe Navi Mumbai on 5th April 2022. The fuel tank was full as indicated on the display and also recorded by the person who took the inventory.
During delivery of vehicle on 13th April, I found the fuel tank to be half empty.
The workshop personnel had pilfered petrol from the vehicle.
This was bought to the notice of the body shop in-charge Mr. Devendra Singh. Inspite of a visible piferage on the part of the ford garage personnel
they tried to sweep the issue under the carpet.
After I was not convinced with their reasons they transferred a petty sum of 1500/- to my account as compensation.
This was not sufficient compensation for the theft. They should have transferred atleast 5000/- into my account with a written apology.
Extremely pained at the unethical standards of Ford workshop and its management and personnel.
Ford workshops cannot be trusted.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Ford India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ford India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1694
    Pending
    0
    Resolved
    398
    Ford India Phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 33 6454 0374 (Corp. Office East)
    Ford India Address
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    View all Ford India contact information