Ford India — Vibrant ford sanath nagar hyderabad

Address:	500050
Website:	ford

Hi Ford team,


I am impressed with Ford initiation of knowing the bill before we go to service station (dealer) for the Service of the vehicle.


This intention will definitely bring the customer closer to Ford, helps to forgo the wrong intention of competitors spreading rumors of high cost maintenance of Ford vehicles.


I happen to see your sight which estimates the service cost and parts which we can replace while servicing.


Here is a complaint in regard to VIBRANT FORD Hyderabad, Telangana.


This is the fourth time I have visited the Vibrant Ford for my Car ECOSPORT service and every-time my bill was never lesser than 6000.00, may be they would have replaced some parts which Ford has not recommended during the 2nd, 3rd services, that's OK,


But this time the intentions of Vibrant FORD Employees were not good, I have seen the Technician who has hastily banged on Wheel nuts which ultimately damaged all the 16 bolts (Is the quality of Ford parts are sub-standard or the Service station directed them to damage the goods/machine for buying new parts, which will ultimately spoil the reputation of Ford).


I have drove my vehicle into Vibrant ford just for the 40000.00 service, the vehicle was perfect with no faults or any damage or repairs).


Initially they have estimated Rs.6900.00 towards service (by the end of the day they said they will exclude discounts and will conclude with a new figure).


My Ecosport was attended by the mechanic after 3 hours and the mechanic was a junior under no supervisor/mentor guidance, he was in a hurry to remove the Wheel nuts in the process he could not remove them with the tool, so he has inserted the tool and hit with hammer, which damaged all the nuts (4*4=16 nuts), he blamed the substandard bolts and also he complained that for all the cars this is a usual problem and he suggested not to go for the same Nuts (with cap) and suggested ordinary nuts for the vehicle which cost me each Rs.250*16= 4000.00, other wise the nuts with steel caps would have cost me 6400.00


He has fixed Air Filter and oil filter etc., no windscreen fluid was filled in the container (it was just filled with water) but was very much charged for the same.

After which the vehicle was given for Wheel Alignment and Wheel Balancing, after which the vehicle was reported with Engine Malfunction, when I have entered the Garage 6-9 mechanics were standing surrounding the engine, on seeing me everyone were alerted and when asked the reason with the mechanic, he said nothing is wrong with the car, then when i have seen the car monitor I could see that the error message was Engine Malfunctioning, here different mechanics have given different reason and wanted to play down the issue.


Even gear knob leather was pulled out (what was the necessity to touch the gear knob inside the car)???!!!


When enquired with a senior person who was tensed has given me a reason saying that the pipe in the engine was fitted wrongly, for that the mechanic who attended the car denied saying told us that he has fixed it correctly before the senior itself who wanted to hush up the story.


And in one instance one of the senior mechanic said that the air filter was not fixed correctly, so the engine malfunction error??!!!


I am sure the intention of the mechanics and the staff to cook up the wrong story and the reality is defiantly different.


For the sake of more money the mechanics under supervision of Vibrant dealer supervisor are looting/ damaging the vehicle at the cost of FORD reputation, they are playing definitely foul with the engine and the car.


(in simple: They are damaging engine to create a bigger issue, so more money earning for their service center).


Attaching the latest bill from Vibrat Ford hyderabad (Sanath Nagar).


My Questions to Ford

Please let me know, did anybody brought to your notice that the parts supplied are sub-standard? (16 nuts spoiled, the reason explained by Mechanic is shocking).


Do you have a standard guidelines to the dealer to have well trained Mechanics?


What type of guidlines given to supervisor?


If the bill estimation is mucher higher than the proposed amount by Ford, what is the action on Dealer?


From the 2nd Service onwards Vibrant Ford is charging me morethan 6000.00, can you please explain why?


Have I done a mistake of strongly recommending 10 customers to Ford for new vehicles?


If they are forcing the services which Ford motors does not recommend, how do we control them, as for example they charge for washing and cleaning the vehicle after service, but strangely they never clean interior, they just vaccum clean and apply dashboard shiner...thats it, but the chanrges are exorbitant??!!!


You can never achieve pinnacle in Inida without being customer friendly...though we appreciate your efforts, I am being a loyal Ford customer, but definatley not sure if I stick to you for long with zero tolerant and wrong intention dealers.


Regards,

B.Ravinder

+[protected].