Ford India — weird about ford service - not getting a good response from ford service provider

Address:

Erode, Erode, Tamil Nadu, 638004

I owns ford figo (Next generation) 2017 - titanium - diesel model.
Paint of the alloy wheel gets peeling in the centre, exactly closer to the ford logo. I have reported the same to the service centre yesterday (28th june 2019) while giving my car for 50000kms service. Today (29th jun 2019) i got a call from them saying it was not an issue from ford end, it might be the issue from my end and they are giving the reasons which are not acceptable or genuine.
I am not getting a proper response from the service provider in my locality.