Ford India — Wheel noise problem in ford figo new model

Address:

Faridabad, Haryana, 121001

Respected concern,
This is regarding the complaint against the ford figo dealership-
V go ford
Faridabad

I have purchased a ford - figo in december 2015 (Hr 30 p 7274)

During my last service i shared that there is a cabin noise which ford dealership inspected and said that there is no issues.

After that there has been two services and just last week at 20, 0000 kms. During last service firstly they said it was wheel bearing problem then they deny that it was tyre problem. During the last two weeks the noise got more and was reported to ford which they said is absolutely ok and there is no noise. It was totally ignorance on the part of the ford mechanics.

Today i specially went and forced them to get the vehicle inspected infront of myself and saw that all the four tyres are damaged.

Today they finally accepted. But the serious damage has been done to tyres. They have refused to replace the tyres and asked me to pay 50% (Rs. 10000) which is totally unfair as this is their mechanics fault of non diagnosing the problem even after repeated reminders.

Request you to please support me for resolution.

Dealership address is below:

V go ford
Delhi mathura road
Faridabad

Sincere regards

Vishal malik

H. No. 212
Kaziwara
Palwal

Contact number-[protected]