[Resolved]  Fortis Healthcare — double charging of consultation fee

Address:Gurgaon, Haryana

Dear sir, i went to fortis gurgaon for an medical issue of my son who is 5 year old. I took appointment with dr neetu talwar and was given a prescription but the doctor also mentioned to meet dr sabharwal as she wasnt sure. Dr sabharwal after review said no to the prescription of dr neetu and gave a new prescription. Billing desk charged us for both dr neetu and dr sabharwal. I merely stated to refund the charges paid for consultation of dr neetu as she herself was not sure and advised us to meet a senior doctor. All this happened within a matter of 15minutes. But fortis staff of billing was totally unreasonable and denied refund of the charges paid for consultation with dr neetu. I am raising this issue as double charging by fortis for the same problem of my son.
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Jan 20, 2018
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
Fortis Healthcare Customer Care's response
Dear Sir,
We regret the inconvenience caused to you. We understand that a representative of Fortis Memorial Research Institute, Gurgaon has reached out to you and addressed the said concerns. The refund amount will be refunded back to your account via NEFT once we received the account details from you. Should you require any further assistance, please write to us at [protected]@fortishealthcare.com
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