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[Resolved]  Fortis Healthcare — inefficient dialysis machines

My father got his dialysis done on 8/3/2018. Pre dialysis wt was - 61.5kg
1700 ml ultrafiltrate was entered in machine to be removed. Post dialysis wt was 60.8kg. Instead of 1700 ml the machine removed 700 ml. At night he started developing fluid overload symptoms. He had to be nebulized because of continuous cough. It had happend with us earlier too. And we had complained about the same to medical officer on duty. Instead of taking any action she told that we will look into the matter and if you face any problem we will do next dialysis free of cost. Is this the way you deal with dialysis patients. Kindly look into the matter. Though i dnt have any hope of justice still im writing to you. We dnt have time to wander from counter to counter just to lodge a complaint. Pleade look into the matter. Any help would be appreciated. Id is 657232
Complaint marked as Resolved 2018-04-14 02:34:17

Complaint Status


[Mar 09, 2018] Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Fortis Healthcare Customer Care's response Mar 14, 2018
Dear Mr, Dhir,

Thank you for sharing your feedback with us.

We strive, continually, to improve our quality of care and services. Your observations are of a great importance to us.

We regret any inconvenience that you might have experienced whilst in our care.

Our representative will get in touch with you shortly.

Should you require any further assistance, please write to us at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis
Verified Support
Fortis Healthcare Customer Care's response Mar 14, 2018
Dear Mr. Dhir,

Thank you for sharing your feedback with us.

We strive, continually, to improve our quality of care and services. Your observations are of a great importance to us.

We understand that a representative of Fortis Hospital, Mohali has reached out to you and addressed the said concerns.

Trust the issues have been resolved to your satisfaction.

Should you require any further assistance, please write to us at [protected]@fortishealthcare.com directly.

Warm Regards,
Team Fortis
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