[Resolved]  Fortis Healthcare — lack of hygiene in icu during coronavirus crises in the country

My dad is in icu 1 at fortis escorts okhla for last 3 days... I dont see any one asked to take off shoes or put shoe covers here. Neither they have made masks mandatory for doctors.. Nurses and attendant s inside icu. Its schoking to see that one of the most esteemed medical facility is behaving this way when utmost care is required due to the epidemic spread in country. I am really worried for the health safety of all patients inside as i saw doctors and nurses coughing. We pay from our pocket to get best facilities and maximum care and cleanliness at a premium hospital. This kind of ignorance and lapse can lead to further spread of the epidemic. Kindlt take immediate action against them and penalize them for such basic hygiene lapse.
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Apr 29, 2020
Complaint marked as Resolved 
Mar 28, 2020

Complaint Status

Fortis Healthcare customer support has been notified about the posted complaint.
Mar 28, 2020
Updated by White ray
My dad is in ICU 1 at Fortis escorts Okhla for last 3 days...I dont see any one asked to take off shoes or put shoe covers here.Neither they have made masks mandatory for doctors ..nurses and attendant s inside ICU.Its schoking to see that one of the most esteemed medical facility is behaving this way when utmost care is required due to the epidemic spread in country.I am really worried for the health safety of all patients inside as i saw doctors and nurses coughing .We pay from our pocket to get best facilities and maximum care and cleanliness at a premium hospital.This kind of ignorance and lapse can lead to further spread of the epidemic.Kindlt take immediate action against them and penalize them for such basic hygiene lapse.Not to mention that the staff is extremely rude with the family of the deceased too.Its high time they improvise for the charges they take.
Verified Support
Mar 29, 2020
Fortis Healthcare Customer Care's response
Dear Rachna,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.

Warm Regards,
Team Fortis
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