[Resolved] Fortis Healthcare — misleading, rude and inappropriate behaviour of staffs | |
My father was admitted in fortis kalyan for 2 days. We were mentally harassed. The tpa department was worse. The estimate consellor was among the same. When i spoke to the complaints department executive she was even worse. These people are highly unprofessional. No informatiion and complete documents was provided by the tpa department/ hospital. Later on when asked multiple times we were told to submit an application. To receive which was supposed to be done by default by the hospital/ tpa department, we had to do multiple follow ups. Even after doing so we were welcomed with very rude and unprofessional behaviour by the tpa and complain department staff. Worst experience. My parents were suffered all because of the service. If only their parents would have suffered such pathetic service then may be then they would have known the difficulty that my parents faced. Worst hospital ever Was this information helpful? | |
Oct 28, 2019 Complaint marked as Resolved Fortis Healthcare customer support has been notified about the posted complaint. Verified Support Sep 25, 2019 Fortis Healthcare Customer Care's response Dear Madam, We sincerely regret any inconvenience that you might have experienced. We request you to please share your contact details so that we can reach out to you to understand the concerns in detail. Warm Regards, Fortis Healthcare Verified Support Sep 27, 2019 Fortis Healthcare Customer Care's response Dear Madam, We request you to please share your contact details so that we can reach out to you to understand the concerns in detail. Alternatively, you may share your concern on [protected]@fortishealthcare.com. Warm Regards, Fortis Healthcare | |
2 Comments | |
Comments
My husband consulted the senior neuroligust Renu Achtani.. she charged huge consulation fee and was not interested in knowing patient history as a neurologist does.//simply wrote expensive test and MRI.They are just money making Dr and very bad experience at the counter also.
Reply
57%
Complaints
683
Pending
25
Resolved
364
+91 12 4492 1033
+91 12 4492 1071
+91 12 4492 1021
Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41, Gurgaon, Haryana, India - 122001