[Resolved]  Fortis Healthcare — Online consultation

Address:

Mulund

I paid Rs. 1000 for online consultation of Dr. Arulvanan on 16.09.2020 through the Fortis Helpline no.[protected] and emailed the Ultra Sonography report of right bicep of my father Mr. Pramod Khairnar (UHID[protected]. At first instance the doctor got disconnected and at second instance after half an hour the doctor said that he has not received any report to comment and the call got cut. I followed up for the prescription but till today it is not received.
Without prescription how they can charge the patient? I requested to refund my money but got a very blunt answer that I should see the doctor in OPD next day. It is very impractical and impossible for me to take the patient (of age 80 years who is very weak) to see the doctor once again.
Due to health of patient and considering Covid19 risk it is very difficult for me to present him in front of the doctor and hence I requested a refund of Rs.1000. The hospital Coordinator bluntly denied the claim.