[Resolved]  Fortis Healthcare — Refund of deposit post insurance claim settled - Fortis Vashi, Vashi

Address:

Vashi, Mumbai

I got a TKR done for my mother (UID[protected] and she got discharged 3rd March from Fortis Vashi, Mumbai
However, more than a month and after the hospitalization claim has been settled by the Insurance company, I am yet to receive my deposit amount of INR 20k. How can there be SLA of 2 months in this digital age??? While taking deposit its immediate, isn't it?
Firstly, deposit shouldn't have been needed especially as this is a network hospital and I am on a corporate plan. But I still gave the deposit
Secondly, no one lifts the phone; the main line is unanswered always. Once while my mom was in hospital post surgery I was unable to reach her as no one answered the call
Thirdly, TPA desk at Fortis Vashi is quite incompetent barring a lady. Only because of her we were able to complete the admission which took 1.5hrs. I brought this to the patient advisor's notice but I doubt any action has been taken
Fourth, I do believe the management is very ineffective as other than the doctors who are extremely good, overall management is not good at all. I find no reason to visit this hospital again unless of course I have to go there again to get my refund as no one answers the phone or are busy having meetings with management!