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[Resolved]  Fortis Healthcare — Refund of deposit post insurance claim settled - Fortis Vashi, Vashi

I got a TKR done for my mother (UID[protected] and she got discharged 3rd March from Fortis Vashi, Mumbai
However, more than a month and after the hospitalization claim has been settled by the Insurance company, I am yet to receive my deposit amount of INR 20k. How can there be SLA of 2 months in this digital age??? While taking deposit its immediate, isn't it?
Firstly, deposit shouldn't have been needed especially as this is a network hospital and I am on a corporate plan. But I still gave the deposit
Secondly, no one lifts the phone; the main line is unanswered always. Once while my mom was in hospital post surgery I was unable to reach her as no one answered the call
Thirdly, TPA desk at Fortis Vashi is quite incompetent barring a lady. Only because of her we were able to complete the admission which took 1.5hrs. I brought this to the patient advisor's notice but I doubt any action has been taken
Fourth, I do believe the management is very ineffective as other than the doctors who are extremely good, overall management is not good at all. I find no reason to visit this hospital again unless of course I have to go there again to get my refund as no one answers the phone or are busy having meetings with management!
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Aug 12, 2021
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2021
Fortis Healthcare Customer Care's response
Dear Asaha,

We sincerely regret any inconvenience that you might have experienced. Our representative will get in touch with you at the earliest.

Warm Regards,
Team Forti
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