[Resolved] Fortis Hospital — senior citizen concessions not given.. my letter dt 1.10.2018 ipno 85597 uhid no fhl.35.151388. dt 29.9.2018.. total bill 250268.75.

Bandana Pal

from Kolkata, West Bengal

Address:

700107

Pl refer my appeal regarding senior citizen concessions dt 1 10.2018 to mrs hetal mam of fortis hospital anandapur.. So far no reply i have recvd from them.. The patient was discharged on 7.10.2018 when she 2 as not completely ok. You have kept her 4 days icu.. Costing rs 25000 per day.. Unnecessarily due to non availability of general bed total bill amt rs 250268.75 as she was not cured at your hospital i had to admit her to other nursing home.. Total bill rs 100000.. Please consider my case and sanction me senior citizen concessions at your earliest.. I have no income and unable to afford further treatment expenses without getting your cheque.. As discharge date was sunday i could not talk with any body.. I sent 2 emails but you have not responded.

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Dec 29, 2018

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Fortis Healthcare Customer Care's response Dear Ms. Pal,

Thank you for bringing this to our notice.
We sincerely regret any inconvenience that you may have experienced.
We have shared your issue with our concerned team.
A hospital representative will get in touch with you at the earliest.
Our response team remains available at [protected]@fortishealthcare.com

Warm Regards,
Team Fortis

Dec 22, 2018

Updated by Bandana Pal In continuation of my complaint to Fortis Hospital ANANDAPUR I like to inform you that so far they have neither given the Senior citizen concession nor replied to my 3 months old letter dt 1.10.18 signed and acknowledged by SR officer Mrs Hetal Ashar. .and not refunded the excess ICU CHARGES TAKEN RS 146000 DUE TO NON AVAILABILITY OF GENERAL BED KEPT ICU FOR 4 DAYS INSTEAD OF 1 DAY AS AGREED BY ATREBDEANT RMO FOR WHICH I HAVE SENT 20 NOS EMAILS AND TELEPHONE TO MRS JOYITA GHOSH AND MR PARTHA GANGULY BUT SO FAR THEY HAVE NOT REFUNDED THE EXCESS MONEY NOR SENT ANY REPLY OF MY LETTER AND 20 NOS EMAILS. .I HAVE ALSO INFORMED THE MATTER TO MR AJAY PAL RAW AT AT [protected]@FORTISHEALTHCARE AND ASHISH.[protected]@FORTISHEALTHCARE.COM AND THEIR CORPORATE OFFICE AT GURGAO .BUT SO FAR NO REPLY THEY HAVE SENT ..

Dec 27, 2018

Updated by Bandana Pal On contacting their Senior Executives Mr Partha Ganguly over mobile no [protected] on asking why you are not replying to my letter submitted to your Executive on 1.10.2018 and 24 Email Reminders and personal meet to Mrs Hetal Ashar Saha .Sr Executive he has refused to give any reply in this regard and when I asked why you have excess billed Rs 146000 due to unnecessarily detained in ICU FIR EXTRA 3 DAYS HE REPLIED THAT " YOU CAN NOT DO ANY THING IN THIS REGARD AND WE WILL NOT REPLY. .THEIR HEAD OFFICE ALSO SILENT. .WHEN I WAS IN HOSPITAL I HEARD ABOUT THEIR TENDENCY TO KEEP UNNECESSARILY I'N ICU TO MAKE UNNECESSARILY BILLING AND EATEN UP YOUR INSURED AMOUNT .

Dec 27, 2018

Updated by Bandana Pal Fortis Hospital ANANDAPUR is avoiding always customers complaint inspite of excess billing by detaining patients unnecessarily in ICU DUE TO UNAVAILABILITY OF THEIR GENERAL BED. OTHER PATIENTS ALSO COMPLAINT THIS TENDENCY IS THEIR OLD PRACTICE. .WHENEVER THEY FIND CASH LESS FACILITY IS THERE THEY IMMEDIATELY TRY TO OVER BILLING BY VARIOUS WAYS WHICH HAS BEEN HAPPENED. IN MY CASE NOW THEY ARE TELLING " YOU CAN NOT DO ANY THING " BY THEIR EXECUTIVE MRS PARTHA GANGULY OVER PHONE ON 27.12.18 AT 8.20 PM OVER PHONE .