FPL Hyundai — Brand new 6 months old Car caught fire Incident happened in Chennai Hyundai i20 Elite 1.2 VTVT

Bala Kumaar

Address:	600082
Website:	www.hyundai.com/in

HYUNDAI Has provided me a defective car and they are trying to come out this case.
I lost 10 lakhs because of this issue may be more.
On 11/02/2017 at my Home I started my car I heard the cranking noise and within 3 secs I heard a loud noise from my car it started burning. I immediately switched off the car and got down with the help of my neighbours. I can still hear the cranking noise from my.
Me, my family and my neighbors started poring water and sand on the car to stop the fire but we couldn't stop the fire spreading all over the front portion of my car.

Immediately, I called the Fire Service Department in my area and they helped us from the fire.
I contacted Hyundai customer care to report the incident and after 2 hours they sent me the flat bed vehicle to toe my car. I called FPL Hyundai and reported the same Five people came home to inspect the car and I requested them that I need a replacement car as the car is still under warranty.

They said that only after the insurance agent rectifies the car completely they provide only the claimable amount not a replacement. This car is no safer for Humans. I would not suggest any of my friends and relatives to buy this unsafe car. I'm still not able to forget the scene my mom crying outside seeing the car bursting and I was sitting inside with my dad. I requesting you to kindly do the needful and provide me a brand new car with full safety and quality check.I also need some compensation for this hassle as when the car caught fire when my neighbor tried open the bonnet along with the Fire department he broke his hand so that I could also help his family.

I sent this email on Feb2017 still no response from HYUNDAI.
Insurance people still holding this case dont know what is the reason behind.
I have also paid 30k advance last month for a new car taxes which FPL Hyundai promised me last month that they will provide me a new car in a week still no response.

[protected] Forwarded message[protected]
From: Bala Kumaar
Date: Thu, Feb 16, 2017 at 10:02 PM
Subject: Brand new 6 months old Car caught fire Incident happened in Chennai Hyundai i20 Elite 1.2 VTVT
To: [protected]@hmil.net, [protected]@hmil.net

Hello Hyundai,

Good Day!

From:
Balakumaar Thanikachalam
# 18 DBN Flats Lakshman nagar main road,
Peravallur Chennai - 600082

I bought HYUNDAI Elite i20 Polar White Era Model Invoiced on 11/07/2016
Financed by SBI
VIN NO: MALBL51BLGM269056
Chassis No: MALBL51BLGM269056+F
Engine NO: G4LAGM085057
Key NO: P0371

Certificate of Registration: TN 05 BF 2066
Insured with SBI General : Policy NO: HSB/00048314
Period of Insurance: 09-Jul[protected]Jul-2017
TAMILNADU POLICE Petition Receipt CSR NO: 106/2017
Reported POLICE STATION: THIRU VI KA NAGAR

Driving License no: TN05 [protected]

On 11/02/2017 at my Home I started my car I heard the cranking noise and within 3 secs I heard a loud noise from my car it started burning. I immediately switched off the car and got down with the help of my neighbours. I can still hear the cranking noise from my.
Me, my family and my neighbors started poring water and sand on the car to stop the fire but we couldn't stop the fire spreading all over the front portion of my car.

Immediately, I called the Fire Service Department in my area and they helped us from the fire.
I contacted Hyundai customer care to report the incident and after 2 hours they sent me the flat bed vehicle to toe my car. I called FPL Hyundai and reported the same Five people came home to inspect the car and I requested them that I need a replacement car as the car is still under warranty.

They said that only after the insurance agent rectifies the car completely they provide only the claimable amount not a replacement. This car is no safer for Humans. I would not suggest any of my friends and relatives to buy this unsafe car. I'm still not able to forget the scene my mom crying outside seeing the car bursting and I was sitting inside with my dad. I requesting you to kindly do the needful and provide me a brand new car with full safety and quality check.I also need some compensation for this hassle as when the car caught fire when my neighbor tried open the bonnet along with the Fire department he broke his hand so that I could also help his family.

My Lawyer asked me to move this case legally but before that I wanted check with you people as I like HYUNDAI motors.

Awaiting for your response.

Yours faithfully
Balakumaar Thanikachalam
Mobile: [protected] Chennai
Landline:[protected]
Dad: [protected]

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FPL Hyundai customer support has been notified about the posted complaint.

May 16, 2017

Updated by Bala Kumaar I need justice car is still under warranty.
How can a brand new car caught fire.
I just started my car after a week on a Sunday right in front of my house it caught fire. Fire department came to clear it out. I have also filed a FIR.
CAR IS STILL UNDER WARRANTY BUT THE SHOWROOM PEOPLE WANTED TO PLAY SAFE WITHOUT HYUNDAI Team.
While inspecting the vehicle by the Hyundai people they said that it happened because of rat bite.
I cannot accept this because we have our neighbors parked near by but they did not have any issues.
Hyundai people asked me to pay another 30 for tax of a new car which I already paid last month till date and they promised me that they will deliver the new car in a week I did not receive any calls from the showroom people.
When I call the insurance people they are saying that Showroom people has to take care but when I check with showroom people they are saying that they are waiting for insurance amount this is happening every week for the past months. No clue when they will provide me the car.

I would recommend not buy any car in future from FPL Hyundai.
I have spent more than what I can for the new car.
I dont know how to solve this case that is the reason I'm posting this case here.

I need what I have spent for this car and to get back this car. Maybe 10 lakhs or more

Mail sent to HYUNDAI
From:
Balakumaar Thanikachalam

Peravallur Chennai - 600082

I bought HYUNDAI Elite i20 Polar White Era Model Invoiced on 11/07/2016
Financed by SBI
VIN NO: MALBL51BLGM269056
Chassis No: MALBL51BLGM269056+F
Engine NO: G4LAGM085057
Key NO: P0371

Certificate of Registration: TN 05 BF 2066
Insured with SBI General : Policy NO: HSB/00048314
Period of Insurance: 09-Jul[protected]Jul-2017
TAMILNADU POLICE Petition Receipt CSR NO: 106/2017
Reported POLICE STATION: THIRU VI KA NAGAR

Driving License no: TN05 [protected]

On 11/02/2017 at my Home I started my car I heard the cranking noise and within 3 secs I heard a loud noise from my car it started burning. I immediately switched off the car and got down with the help of my neighbours. I can still hear the cranking noise from my.
Me, my family and my neighbors started poring water and sand on the car to stop the fire but we couldn't stop the fire spreading all over the front portion of my car.

Immediately, I called the Fire Service Department in my area and they helped us from the fire.
I contacted Hyundai customer care to report the incident and after 2 hours they sent me the flat bed vehicle to toe my car. I called FPL Hyundai and reported the same Five people came home to inspect the car and I requested them that I need a replacement car as the car is still under warranty.

They said that only after the insurance agent rectifies the car completely they provide only the claimable amount not a replacement. This car is no safer for Humans. I would not suggest any of my friends and relatives to buy this unsafe car. I'm still not able to forget the scene my mom crying outside seeing the car bursting and I was sitting inside with my dad. I requesting you to kindly do the needful and provide me a brand new car with full safety and quality check.I also need some compensation for this hassle as when the car caught fire when my neighbor tried open the bonnet along with the Fire department he broke his hand so that I could also help his family.

My Lawyer asked me to move this case legally but before that I wanted check with you people as I like HYUNDAI motors.

Awaiting for your response.

Yours faithfully
Balakumaar Thanikachalam
Mobile: [protected] Chennai
Landline:[protected]
Thanikachalam: [protected]