Franch Express Courier — Bad delivery service

Hi,
Track number:[protected], it has been 6. - 7 days that the parcel sent from Vjd to Tirupathi, we have paid for the parcel and we the parcel is urgent that we needs to send to UK, these deliver service in Tirupathi is worst there were holding parcel and demanding the money from the customer to dispatch, this is really such a cheap thing; worst service that I ever came across with any courier service, why and how is this kind of courier exists in the market?
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    +91 44 4412 3123
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    #199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India - 600043
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