Franch Express Courier — My courier box was damaged heavily

Worst courier service i have ever seen, this franchexpress courier is the damn worst service i have ever seen. One of friend send this box from chennai on 11thsep 2020, they promised to be delivered on 14th but i didn't happen, i have waited til 15th 10 o clock and called them for enquiry 3times but no proper response (Worst customer service). Later by in the evening my parcel was delivered to me, after seeing that box got damaged i was in big shock wen i enquired about this that guy responded me to contact chennai office.. Overall very much depressed and worst parcel service