Franch Express Courier — parcel not delivered

Address:

franch express,ramana coaching center complex, opp to b1 police station, ooty 643001, 643001

Dear sir / madam,

The executive in ooty said that he will deliver the courier by tomorrow to school. My question is if. If they have deliver the product how come while tracking my consignment it will show as delivered on 29 may, 2019.
How could i trust your service in future if the situation is like this.
Please get back to me immediately and do deliver my courier with out any delay further. My consignment number is [protected] and the person whom i spoke to is i guess his name is mr dinesh his number is [protected] i am not verymuch sure about his name.
This is the worst courier i have ever experienced in my life. And why dont the customer care even reply for my previous complaint still now i wonder. Are you ppl doing fraudulent.
Is this the way you treat your customers. What should i do further i the executive doesnot keep his promise by delivering it by tomorrow.
Kindly get me an answer.