Fraud Call — fraud transaction

Address:

Vadodara, Gujarat, 390024

Date : - 10/07/19

Complaint against
Rbl bank limited,
Credit card operating centre
Unit no.: 306-311, 3rd floor
Jmd megapolis,
Sohna road, sector -48
Gurgaon haryana - 122018

Respected sir/madam,

With due respect please be informed you that i have a fraud call from mobile no. [protected] on 15/06/19, 04:30 pm to my airtel no. A fraud caller told that his name is viraj sharma, employee id: vs[protected] of rbl bank and he is authorizing representative from payback department of rbl bank. He is bluffing me that your card payment is balance for the month of may’19 and if you want to pay the outstanding amount through redeem points, so he will convert my redeem points available in super card (Credit card) having no #6500 into cash for payment of os balance/shopping purpose in my account.

During call, some transaction has been happened though my rbl super credit card. The transaction of amont @ rs 9999/-x3 & @ rs 8900/- x2 = total rs 47797/- was done without my knowledge through my card. Before i recognize any thing i found a fraud is happening to me. So i immediately block my card through customer service in rbl having complaint no. 09068716 and fraud transaction complaint no. 09068828 on 15/06/19 at 04:54 pm. At the same time i was mail to customer care for that the above mention transaction was not done by me, please stop payment on 15/06/19 at 06:20 pm through my credit card.

After that i was also lodge fir for above transaction in cyber-crime branch vadodara (Gujarat) on 17/06/19. Cyber-crime branch takes details of above transaction and application from me and mail to concern bank with stop payment instruction. The above mention transaction was not done by me. It is a fraud attempt. Attached traction detail along with complaint mail is for your ready ref.

Transation date merchant name amount status
15-jun-19 rsp*razorpay airtel pa 8, 900.00 approved
15-jun-19 rsp*razorpay airtel pa 8, 900.00 approved
15-jun-19 ccavenue com recharge 9, 999.00 approved
15-jun-19 ccavenue com recharge 9, 999.00 approved
15-jun-19 ccavenue com recharge 9, 999.00 approved
15-jun-19 ccavenue com recharge 9, 999.00 declined

It is bring to your kind notice that i was not applied for any credit card in rbl bank, but the credit was issued bank in favor of bajaj finance. After issuance of credit card on later april’19, i was used the credit for 4 transactions. Details are as below rs 1248/- in appollo pharmacy, rs 710/- in shell petroleum, rs 581/- in appollo pharmacy, rs 1248/- in abhilasha restaurant and paid all dues for above transaction in may’19. But in bill statement of may’19 which was generated and send to me through courier i found some discrepancy is occurred and after receiving of above statement i call customer care to block the card, but card was not blocked by them. Then i was locking all transaction in local as well as international through rbl mobile app. I was several time requests to rbl customer care to resolve issue o[censored]nknown extra charges of membership and insurance over card. But nothing is done by rbl bank.

And on 15/06/19 a fraud is happing in rbl credit card, then after bank is blocking my card as well as register my fraud complaint on 15/06/19 as mentioned in above.

After regular follow in rbl bank as well as bajaj finance regarding proper solution from their end, i could not found any satisfactory reply. Even i don’t know what is going on to take appropriate action by them against above fraud transaction. So, all after 25 days i would like to request lodge complaint against rbl bank as well as bajaj finance in consumer court.

Hence i requested to consumer court kindly give justice to me for the above.

The above is for your information and needful.

Manish